FAQs
Do I need an internet connection?
YES - the App is cloud based so you are working directly from where the doc is stored. This eliminates any synchronisation issues.
Is it Apple or Android compatible?
BOTH - the App is accessible from any platform
Can I use it on my smart phone?
YES - the App can be accessed by any device that can access the web whether smart phone, tablet, laptop or PC.
Can I lose what I’ve started if I pause midway through?
NO- the App has defined points at which your input is saved and confirms this with a pop up
Will the App shut down if left unused?
YES - the App will log you out after 30 minutes of no activity and you will be required to log back in.
How safe is my data?
VERY SAFE - there are a number of security features to safeguard your data including TFA (two factor authentication) to safeguard your personal access. The App will automatically log off if left unattended or unused for 30 minutes.
How easy is to get started?
Very Easy - you register from the website providing contact and payment details.
You will be given Client Administration access that allows you to access your own dedicated Portal and set up your team. You can decide how many Risk Assessor licences and how many View Only licences you wish to add.
As you input the individual details, the system will generate a dedicated Login Access Code that is allocated to the individual [risk assessor or viewer]
The first time you enter the portal you will be prompted to set up the Two Factor Authentication [TFA] to safeguard your data.
I have never used TFA before, how easy is this?
Very Simple - the App will require you to download an Authenticator App to your phone or device. You scan the App QR code that appears on your screen and it will automatically create an Authenticator Account for you. This simply generates a timebound, numerical, personal access code that you use to verify your identity.
Will I have to scan the QR code every time I use the App ?
NO - once you are set up you only use your personal EcoSystem Login code followed by the TFA code when prompted.
What does the Client Administrator [CA] do?
Manages the Records - your CA has access to the Portal that provides an overview of what has been completed, what is in progress and if there are any risk assessments due for review or past their review date.
The CA allocates, adds or removes your licences.
Your CA is the only one who can actually delete any Risk Assessments from the system.
As the CA you control and manage both the system and the records.
The CA accesses the Client Admin Portal via their email address, password and also verifies through a Two Factor Authentication code.
Can a Client Administrator also be a Risk Assessor?
Yes - the CA can allocate themselves a licence that allows them to login as a Risk Assessor.
How quickly can I change the number of licences I want?
INSTANTLY - once you are set up your CA can Manage the Subscriptions which are located in the Account Details section.
There are 2 options available:
Increase / decrease Risk Assessor Licences
Increase / decrease View Only Licences
Do you provide any training?
YES - there are a number of training guides that can be accessed by registered users. These cover all of the basic elements included in a risk assessment. If you would prefer bespoke training delivered at your premises, please request a quote by emailing info@safetyzap.co.uk
If you can't find the answer you're looking for, please don't hesitate to contact our support team for further assistance.